Privacy Policy

Introduction

At The Pontchartrain Hotel (“Hotel”, “we“, “us“, or “our”), we are committed to transparency and want you (“you” or “your”) to understand how we handle your personal information. This Privacy Policy explains how we collect, use, and disclose personal information about our guests, website visitors, business contacts, and other third parties. It also describes your rights regarding your information and how you can contact us with questions.

 

This Privacy Policy applies when you interact with us online or offline, including when you:

Access or use our website (www.thepontchartrainhotel.com), mobile applications, or services that link to this Privacy Policy;

Make a reservation, purchase products, or use our services;

Engage with us on social media or through advertising and marketing materials;

Participate in programs, events, or promotions; or

Apply for a position with us.

 

Our “Services” include our website, products, features, and hotel services. Some Services may include additional notices, and this Privacy Policy supplements those disclosures.

 

By using our Services, you acknowledge this Privacy Policy. If you do not agree, please do not use our Services. Our website may contain links to third-party sites; we are not responsible for the privacy practices of those sites.

 

We may update this Privacy Policy from time to time and will revise the “Last Updated” date above. We encourage you to review this Privacy Policy whenever you use our Services or provide personal information.

 

Collection of Information

 

Information You Provide to Us

We collect information you provide when making reservations, visiting the Hotel, using amenities, subscribing to newsletters, entering promotions, applying for jobs, or communicating with us. This information may include:

 

Name, contact details, payment information, company information (if traveling for business), and reservation preferences

Party size, room preferences, check-in/check-out dates, and special requests (such as celebrations or dietary needs)

Employment or educational history if you are a job applicant

Any other information you voluntarily provide

 

Some sensitive information (e.g., health, allergies, or special requirements) may be collected to ensure your comfort and safety. We only retain sensitive information as necessary.

 

Information About Your Use of the Services

Usage Information: Search terms, pages visited, links clicked, and other interactions on our website

Automatically Collected Information: Device type, IP address, browser information, operating system, location (with permission), and cookies or similar tracking technologies

 

Information from Other Sources

We may receive personal information from partners, travel agencies, or publicly available sources and combine it with information collected through our Services.

 

Photos and Media

With your consent, we may use images or videos of you in marketing materials.

 

Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 13, except when provided by a parent or guardian for a child staying with us.

 

Use of Information

We use the information we collect to:

Facilitate reservations, provide services, and respond to inquiries

Communicate promotions, news, and events (with your consent)

Improve our website, services, and personalized experiences

Conduct analytics and business operations

Detect and prevent fraud or illegal activity

Comply with legal obligations and protect the safety of guests, staff, and property

Administer job applications and employment processes

 

We do not sell personal information. Non-personal information may be used for any legitimate business purpose.

 

Sharing of Information

We may share information:

With vendors, service providers, and business partners for operational purposes

With law enforcement or regulatory authorities when required by law

In connection with a corporate transaction (sale, merger, or restructuring)

 

With your consent

We may also share non-personal information with third parties to support business needs.

 

Advertising and Analytics

Third-party services may provide analytics or advertising. They may collect information about your activity across websites and apps. For opt out options: Users may opt out of marketing emails at any time by using the “unsubscribe” link included in our communications, and can manage cookie or tracking preferences through their browser settings when using our website.

 

Data Retention

We retain personal information as long as necessary to fulfill the purposes described here, comply with legal obligations, or meet business needs. Once no longer needed, information is anonymized or securely deleted.

 

Your Choices

You have rights to:

Access, correct, or delete your personal information

Withdraw consent or limit processing

Object to processing or request data portability

Opt-out of promotional communications

Requests can be submitted via the contact information below.

 

Cookies

We use cookies and similar technologies to improve your experience, maintain security, analyze usage, and deliver targeted content. You may choose to disable cookies, though some features of our Services may be affected.

 

Safeguarding Information

We implement physical, technical, and administrative measures to protect your information. However, no system is entirely secure. Please contact us immediately if you suspect unauthorized use.

 

California Privacy Rights

California residents may request details about information shared for marketing purposes. Contact us at:

 

Email: [email protected]

Address: 2031 St. Charles Ave, New Orleans, LA 70130, USA

 

Contact Information

For questions or privacy requests:

Phone: +1 504-555-1234

Email: [email protected]

 

Mail: 2031 St. Charles Ave, New Orleans, LA 70130, USA

 

Verification may be required to confirm your request.