Hello & Welcome to The Pontchartrain Hotel

In the midst of the new normal we’re all experiencing, things look a little different around here. We’ve made a few changes to ensure your stay is so fresh, so clean. Here's what to expect.

*Please note, in order to comply with local ordinances, all guests are required to wear face masks while in the common areas of the hotel unless seated for eating and drinking.

Upon arrival, hand sanitizer machines will be placed at entry.  Masks will also be available upon request.


Each of our rooms are equipped with individual A/C units along with single-use toiletries.  Complimentary hand sanitizer is available at the front desk.

Looking to sweat it out?  We’ve partnered with Franco’s on Magazine which gives hotel guests access to one pass per stay.  Once you redeem your (1) guest pass, you can purchase a pass or multiple passes at a 50% discount of $5.

Valet parking is available for an overnight rate of $39 with in and out access. Please note that when assisting a customer with their vehicle, the valet will be wiping down all touch points with disinfectant wipes, including key fobs, keys, steering wheels, door handles (interior and exterior), gear shifts, door locks, windows controls, seat controls, blinkers, headlight controls and radio controls.

Bottles of water will be available for purchase in your room.  While our in-room private bar will not be available, convenience and snack items, along with beer and wine, are available upon request for pick-up or delivery straight to your room.  Please contact the front desk for service.

Food & Drink

Jack Rose The restaurant is open at 50% capacity. All guest temperatures will be taken upon arrival and masks are required for entry. Masks can be removed while seated at your table.

  • Hours: Wednesday-Saturday from 5pm-10pm and Sunday from 11am-2pm.
  • Make your reservation online or by phone at (504) 323-1500

Hot Tin The restaurant is operating at 50% capacity, in accordance with the City of New Orleans’ Modified Phase 1 regulations. Following CDC guidelines, masks are required for entry, and we will check each guest’s temperature upon arrival. You may remove the mask once seated.

  • Hours: Wednesday-Saturday from 5pm-10pm and Sunday from 11am-2pm.

Silver Whistle Cafe

  • Hours: Wednesday – Sunday 7 am – 11 am

Bayou Bar

  • Hours: Open Wednesday-Saturday 5pm-10pm featuring live music Wed, Thurs & Sat

Stay Entertained

Need some fresh air? We’re just steps away from exploring all New Orleans has to offer. The Charles Avenue Streetcar line is located in front of our hotel with service to downtown, uptown, the Garden District and Mid City. Head to Magazine Street for some of the best art galleries, antique stores and craft shops or explore the Garden District for the Lafayette Cemetery and Commander’s Palace restaurant. Don’t forget to check The National WWII Museum, Audubon Park and Audubon Zoo.


For more information on Aparium’s commitment to the health and safety of our guests and associates, click here.